Terms & Conditions of Sale

1. Prices
   All prices are quoted in EUR (or specify other currency if needed) and are exclusive of VAT, shipping, and any applicable local duties or taxes unless otherwise stated.
2. Payments Details
   Payment must be made in advance unless otherwise agreed in writing. For approved customers, net payment terms apply as stated in the quotation.
3. Minimum Order Quantity (MOQ)
   MOQ applies as stated in the quotation or order. Certain products may have higher MOQ based on series or product type.
4. Delivery & Lead Time
   Estimated delivery times are provided at the time of order confirmation. Delays caused by factors beyond our control (e.g. customs, shipping delays) are not the responsibility of ErgoDenta.
5. Shipping
   Goods are shipped EXW (Ex Works) unless otherwise agreed. Shipping cost is added to the invoice or arranged on the customer’s account upon request.
6. Warranty, Damage & Returns
   All products are covered under a standard manufacturing warranty against defects.
   Any damaged or missing goods must be reported in writing within 7 days of delivery.
   Returns require prior written approval and must be sent unused in original packaging.
7. Product Information
   All instruments are manufactured according to standard patterns and comply with relevant MDR/UKCA/ISO13485 regulations where applicable. Product improvements may be made without prior notice.
8. Ownership
   All goods remain the property of ErgoDenta until full payment is received.
9. Validity
   This quotation is valid for 30 days unless otherwise stated.
10. Governing Law
    All transactions are subject to Danish law. Any disputes will be settled in the jurisdiction of the courts of Copenhagen, Denmark.