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Privacy Policy

1. Introduction 

This Privacy Policy (“Policy”) explains how ErgoDenta (“we,” “us,” or “our”) collects, uses, discloses, and safeguards the personal data of professional customers, distributors, and partners who interact with our website and services. As a Denmark-based provider of ergonomic dental and surgical instruments, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. Data Controller 

ErgoDenta, located at Produktionsvej 26, Taastrup, 2600, Denmark, is the data controller responsible for the personal data collected and processed in connection with our website (the “Site”) and the services we offer. 

3. Data We Collect 

3.1 Information You Provide to Us: 

  • Contact Details: Name, job title, company name, email address, phone number, and mailing address. 
  • Order and Payment Information: Information necessary to process orders, including billing and shipping addresses, VAT numbers, and payment details (e.g., credit card information, if applicable). 

3.2 Automatically Collected Information: 

When you visit our Site, we may automatically collect certain information through cookies or similar technologies, such as: 

  • IP address 
  • Browser type and version 
  • Operating system 
  • Referring URLs 
  • Pages viewed on our Site 
    For more information, see our Cookie Policy. 

4. How We Use Your Data 

We may process your personal data for the following purposes: 

  • Order Processing: To fulfill and manage your orders, process payments, and arrange product delivery. 
  • Customer Support: To respond to inquiries, provide product information, handle returns, and address complaints or support requests. 
  • Account Management: To create and maintain customer accounts, verify professional eligibility, and manage your preferences. 
  • Marketing Communications: To send newsletters, product updates, and promotional offers, where legally permissible and with your consent if required by law. 
  • Website Improvement: To analyze usage, improve functionality, and enhance the user experience of our Site. 

5. Legal Basis for Processing 

We process personal data under the following legal grounds: 

  • Contractual Necessity: To fulfill a contract with you or take steps prior to entering into a contract (e.g., processing your order, providing customer support). 
  • Legal Obligations: To comply with applicable laws, regulations, and accounting or taxation requirements. 
  • Legitimate Interests: To improve our services, maintain business operations, and communicate with you regarding our products. Where required by law, we will obtain your consent before sending direct marketing communications. 
  • Consent: Where we rely on your consent to process personal data, you have the right to withdraw it at any time by contacting us as set forth in Section 11. 

6. Data Sharing and Transfers 

6.1 Service Providers: 

We may share personal data with trusted third-party service providers who assist us with business operations, such as order processing, payment services, shipping, marketing, and IT support. These providers are contractually obligated to protect your personal data and may only process it on our behalf. 

6.2 Legal and Compliance Reasons: 

We may disclose personal data as required by law, court order, or governmental authority, or when necessary to protect our rights, enforce our Terms & Conditions, or prevent fraud or other illegal activities. 

6.3 International Transfers: 

If your personal data is transferred outside the European Economic Area (EEA), we will ensure that appropriate safeguards (such as the use of EU Standard Contractual Clauses) are in place to protect your personal data. 

7. Data Retention 

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Once no longer needed, we will securely delete or anonymize the data. 

8. Data Security 

We employ appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. While we strive to ensure the highest level of security, no method of transmission or storage can guarantee absolute protection. 

9. Your Rights 

Under applicable data protection laws, you have the right to: 

  • Access, Correct, or Update: Request access to, correction of, or updates to your personal data. 
  • Delete or Restrict: Ask us to delete or restrict the processing of your personal data in certain circumstances. 
  • Object or Withdraw Consent: Object to certain processing activities or withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. 
  • Data Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible. 

To exercise any of these rights or if you have questions regarding your personal data, please contact us as provided in Section 11. 

10. Cookies 

Our Site uses cookies and similar technologies to enhance user experience and analyze site usage. For more details on how we use cookies and how to manage your preferences, please refer to our Cookie Policy. 

11. Contact Information 

If you have questions, concerns, or would like to exercise your rights regarding this Policy, please contact us at: 

ErgoDenta | Hørskætten 14 Taastrup, 2630, Denmark 

Email: info@ergodenta.dk 

12. Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will post the updated version on our Site, and where required by law, we will seek your consent for any significant changes.