At ErgoDenta, we are dedicated to providing a seamless purchasing experience from start to finish. Based in Taastrup, Denmark, our mission is to supply ergonomic dental and surgical instruments that offer unparalleled comfort, precision, and efficiency for healthcare professionals worldwide. With a global distribution network, we make it easy for you to access cutting-edge, ergonomically designed tools—so you can focus on delivering the highest standard of patient care. 

Global Delivery & Product Range 

Our webshop features a carefully curated selection of ergonomic dental and surgical instruments that reflect Denmark’s tradition of exceptional craftsmanship and design. Most of our products are kept in stock, ensuring quick order processing and reliable shipping. If you need items not included in our standard assortment, we are happy to arrange special orders. Although delivery for these may take slightly longer, we will keep you fully informed at every step, ensuring you receive the exact tools you need when you need them. 

Pricing & Payment Terms 

We believe in full transparency. All listed prices are net, excluding VAT and shipping, and remain valid until further notice. Payment terms vary by location; most customers pay in advance upon receiving an order confirmation. This straightforward approach ensures clear expectations, allowing you to focus solely on providing superior patient care with premium ergonomic instruments. 

Sustainability & Quality Assurance 

As a Danish-based company, we align with the region’s high standards of quality, environmental responsibility, and ethical production. We continually invest in sustainable sourcing, packaging materials, and energy-efficient logistics to minimize our environmental footprint. Moreover, our rigorous quality control processes, compliance with EU standards, and commitment to ergonomics help ensure that every instrument you receive is both durable and comfortable to use. 

Returns & Exchanges 

We understand that situations may arise where you need to return or exchange a product. ErgoDenta offers a 30-day window for returns and exchanges on items in original, unbroken packaging. For returns not due to our error, we credit the invoice amount minus a 15% restocking fee. Please note that items valued below EUR 50 are not credited. Should you have any questions, our support team is always on hand to guide you through the process. 

Complaints & Transport Issues 

We take great care in packing and shipping each order so it arrives safely. In the rare event of transport damage or lost goods, we recommend informing the carrier immediately. If you have any concerns or quality-related complaints, please contact our customer service team within 7 days of receiving your shipment. Your peace of mind is our priority, and we are committed to resolving issues promptly. 

After-Sales Support & Consultation 

Our relationship with you extends well beyond delivery. Whether you need guidance in selecting the right ergonomic tools, training resources to maximize instrument lifespan, or assistance with product maintenance, our knowledgeable team is here to help. We believe in nurturing long-term partnerships built on trust, expertise, and exceptional support. 

We’re Here to Support You 

Your success defines ours. If you need assistance or have inquiries about delivery, returns, product recommendations, or general service, please reach out to our dedicated support team. Our mission is to streamline your path toward providing top-tier dental care—elevating comfort for practitioners and patients alike—with the world’s finest ergonomic instruments. 

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