At ErgoDenta, we value long-term partnerships with our distributors and resellers. As our products are regulated medical devices, return handling must follow strict quality, hygiene, and traceability standards.

All returns require prior written approval from ErgoDenta.

1. Non-Returnable Products

For safety and regulatory reasons, we cannot accept returns of products that have been:

• Used in a clinical environment
• Opened from sterile or protective packaging
• Sterilized or reprocessed
• Damaged, marked, or altered

Private label, custom-made, special-order, and discontinued products are also non-returnable.

2. Commercial Returns & Stock Rotation

We understand that market demand may vary. To support our partners, ErgoDenta allows limited commercial returns (stock rotation) under controlled conditions.

Eligible products must be:

• Unused and unopened
• In original, undamaged, resaleable packaging
• From our current standard catalog
• Less than 12 months from the original invoice date

Commercial returns are handled as product exchanges or credit notes only. Cash refunds are not provided.

Approval of stock rotation requests is at ErgoDenta’s discretion and may be limited based on purchase history and stock condition.

3. Return Process

Before returning any goods, distributors must submit:

• Original invoice number
• Product codes and quantities
• Reason for return

If approved, ErgoDenta will issue a Return Authorization (RA). Goods returned without an RA may be refused.

Credit notes are issued only after inspection and confirmation that products meet return conditions.

4. Shipping & Costs

For commercial returns or stock rotation:

• The distributor is responsible for all shipping costs, including return freight and shipment of replacement goods
• The distributor is responsible for any customs duties, taxes, or import charges

5. Damaged Shipments

Transport damage or missing goods must be reported to both the carrier and ErgoDenta within 7 days of delivery. Claims submitted after this period may not be accepted.

6. Quality Issues & Warranty

If a product has a manufacturing defect or a quality issue, this is handled separately under ErgoDenta’s Quality Assurance and Warranty Policy.

In such cases, after evaluation, ErgoDenta will provide replacement or credit and will take responsibility for related shipping costs.

7. Agreement Priority

If a signed distribution agreement exists between ErgoDenta and the distributor, the terms of that agreement take precedence over this general policy.